Who is responsible for your information
Harcourt Exteriors is responsible for the personal information described in this policy. Privacy enquiries can be sent to info@harcourtexteriors.co.uk or discussed by calling 0121 798 9096.
Information we may collect
When you contact us, request a quotation or arrange a site visit, we may receive your name, telephone number, email address, postcode, requested service, preferred timeframe, project description and any photographs you choose to provide.
We may also record the page, service, location and marketing source connected with an enquiry. Our website and service providers may process technical information such as device, browser and security data needed to operate forms and protect the website.
How we use information
- To respond to an enquiry and discuss the requested work.
- To arrange and manage a site visit, quotation or project.
- To keep appropriate business, service and enquiry records.
- To understand which website pages and enquiry sources are useful.
- To protect the website, forms and business from misuse.
- To send marketing only where there is an appropriate lawful basis and you have not opted out.
Our lawful reasons for using information
Depending on the situation, we use information because it is necessary to take steps you request before entering into a contract, to perform an agreed contract, to meet a legal obligation, for legitimate business interests that do not override your rights, or with your consent where consent is required.
Service providers and sharing
We may use trusted providers to operate website hosting, enquiry forms, customer records, email, calendars and communications. Those providers may process information only as needed to supply their services. We may also disclose information where required by law, to establish or defend legal rights, or in connection with a legitimate business transfer.
We do not sell personal information.
How long information is kept
Information is kept only for as long as reasonably needed for the enquiry, quotation, project, business records, legal obligations or dispute handling involved. Retention can differ depending on the type of record and whether work proceeds.
Your choices and rights
Depending on the circumstances, you may have rights to ask for access, correction, deletion, restriction, objection or transfer of your personal information, and to withdraw consent where processing relies on consent. You can also ask us to stop direct marketing at any time.
Contact info@harcourtexteriors.co.uk to make a privacy request. You also have the right to complain to the UK Information Commissioner's Office.
External services and links
Our website may link to WhatsApp, social media, Bark and other external services. Their own privacy information applies when you use those services. Enquiry information may be processed by our customer-record and form service provider.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest review date will be shown here.
Last updated: 8 August 2026
